This document outlines your rights and responsibilities as a member of the mr138 platform. Please read it carefully before using any of our services.
Six key things you need to know before using the mr138 platform
The mr138 platform is open only to individuals aged 18 and above. Registration by underage individuals is strictly prohibited and accounts will be terminated immediately upon detection.
Each user is only permitted to have one active account. Holding multiple accounts will result in all associated accounts being suspended and the balances in those accounts forfeited.
All bonuses are subject to the specified wagering requirements. Withdrawal of bonus funds is only permitted after the wagering requirements have been fully met within the stipulated period.
Deposits are processed instantly via supported payment methods. Withdrawals are processed within the stipulated timeframe depending on your chosen payment method and account verification level.
MR138 uses an advanced detection system to identify fraudulent activity, money laundering and bonus abuse. Accounts found to be involved will be terminated and balances forfeited.
MR138 reserves the right to amend these terms and conditions at any time with appropriate notice. Continued use of the platform after such notice is considered acceptance of the revised terms.
Important: By registering or using the mr138 platform, you are deemed to have read, understood, and agreed to all terms and conditions stated in this document.
This Terms and Conditions document constitutes a binding agreement between you ("User" or "Member") and mr138 ("Platform", "we", "us"). These terms govern all aspects of your use of the mr138 platform, including access to games, payment services, promotions, and all other features provided.
By accessing the mr138 website, downloading the mobile app, or registering an account, you automatically agree to be bound by these terms. If you do not agree with any part of these terms, you are required to cease using the mr138 platform immediately.
These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the entire agreement between you and mr138.
Use of the mr138 platform is restricted to individuals who have reached the age of 18 years or the legal age of majority under the laws of your jurisdiction, whichever is higher. MR138 does not permit the use of the platform by minors under any circumstances.
MR138 reserves the right to request proof of age at any time. Accounts found to have been registered by underage individuals will be terminated immediately and all associated funds will be handled in accordance with procedures set by the relevant authorities.
Each individual is only permitted to hold one active account at mr138. Creating multiple accounts using the same personal information, the same IP address, the same device, or the same payment method is strictly prohibited. MR138 uses advanced detection technology to identify duplicate accounts.
If multiple accounts are detected, MR138 reserves the right to:
You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. MR138 is not liable for any losses arising from inaccurate or outdated registration information submitted by the user.
Users who find their account information to be inaccurate may update it through the account settings section or by contacting the mr138 customer support team.
MR138 supports a variety of local Malaysia payment methods including FPX, online bank transfers, debit cards, and popular e-wallets. All transactions are processed through secure channels encrypted with 256-bit SSL technology.
The minimum deposit per transaction is as stated on the platform's payment page. Deposits are credited to your account shortly after payment confirmation is received. MR138 does not charge any processing fees on deposits; however, your financial institution may impose its own charges.
Withdrawals from your mr138 account are processed in accordance with established procedures. Before the first withdrawal is approved, users are required to complete the full identity verification (KYC) process. Withdrawal processing times depend on the chosen payment method:
MR138 reserves the right to request additional supporting documents before approving a withdrawal to ensure security and compliance with applicable regulations. Withdrawals may only be made to the same payment method used for the deposit, subject to certain conditions.
All bonuses and promotions at mr138 are subject to specific terms stated on the relevant promotions page. In general, bonuses are only available to members who meet the eligibility criteria, including age requirements, minimum deposit requirements and account verification status.
Bonus funds credited to your account must be wagered a specified number of times (wagering requirement) before they can be converted to cash and withdrawn. For example, a bonus of RM100 with a 30x wagering requirement means you must place bets totalling RM3,000 before a withdrawal is permitted.
MR138 has a zero-tolerance policy on bonus abuse. Activities considered as abuse include registering multiple accounts to repeatedly claim welcome bonuses, using automated software to meet wagering requirements, and betting strategies clearly intended to exploit bonus terms.
All active promotions and bonus offers can be viewed on the mr138 platform's promotions page. The full terms for each offer are clearly stated before you accept it.
MR138 offers a wide range of game categories including online slots, live casino, sports betting, and e-sports. Each category has its own specific rules governed by the respective game provider guidelines, in addition to the general platform rules of mr138.
MR138 reserves the right to void any bets or game rounds suspected of involving fraud, use of automated software, system bug exploitation, or any other unauthorized methods. Winnings obtained through illegitimate means will not be paid out and the account in question will be subject to disciplinary action.
In the event of a technical disruption during a gaming session, mr138 will take appropriate action to resolve any disputes related to game outcomes. The decision of the mr138 technical team in such matters is final.
You are fully responsible for all activities that occur within your account. MR138 is not liable for losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
As a security measure, you are required to:
MR138 will never ask for your account password through any communication channel. Please be vigilant against phishing attempts using the mr138 name.
As part of mr138's commitment to security and anti-money laundering, all members are required to complete the Know Your Customer (KYC) process before their first withdrawal is processed.
Documents that may be required during the KYC process include:
The KYC process is typically completed within 24–48 hours after all required documents have been received and verified. MR138 reserves the right to request additional documents if needed for further verification purposes.
MR138 is committed to protecting your privacy and personal data. Personal information collected during registration and use of the platform is used solely for the purposes stated in Privacy Policy ours.
We do not sell, rent, or disclose your personal information to third parties without your consent, except where required by law or for payment processing purposes through approved service providers.
MR138 fully supports responsible gaming practices. Our platform is equipped with a range of tools that allow you to manage your gaming activity, including deposit limits, loss limits, session time limits and self-exclusion options.
If you feel that your gaming activity is beginning to affect your daily life, personal relationships, or finances, we encourage you to make use of the responsible gaming tools available or contact the mr138 support team for assistance. Further information is available on the Responsible Gaming ours.
The mr138 platform is provided "as is" without any express or implied warranties. MR138 does not guarantee that the platform will always be free from technical disruptions, errors or unauthorized access by irresponsible parties.
MR138 is not liable for any direct, indirect, incidental or consequential loss arising from the use of the platform, including but not limited to financial losses resulting from betting outcomes, technical disruptions, or unauthorized access to your account due to your own negligence.
MR138 reserves the right to suspend or terminate any user's account at any time for the following reasons:
You may also request the closure of your account at any time by contacting the mr138 support team. Any balance in a voluntarily closed account will be returned after all applicable conditions are met and no active violations are identified.
MR138 reserves the right to amend, update or replace these Terms and Conditions at any time at our sole discretion. Members will be notified of material changes via email or in-platform notice at least seven (7) days before the changes take effect, except in urgent circumstances requiring immediate changes.
Continued use of the mr138 platform after the effective date of any amendment constitutes your acceptance of the revised terms. You are responsible for reviewing these Terms and Conditions periodically.
These Terms and Conditions are governed by applicable laws. Any dispute arising in connection with these terms shall first be resolved through negotiation, and if unsuccessful, through binding arbitration in accordance with procedures established by mr138.
If you have any questions regarding these Terms and Conditions, please contact the mr138 customer support team, available to assist you 24 hours a day, 7 days a week.
The mr138 support team is ready to help you understand these terms or answer any other questions.
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